1. We will process all orders within 1-2 working days. Please select Express Post if you want to guarantee a quick dispatch.
2. Within Australia, your delivery will be received within 1-7 days. In more remote, and regional, areas this can take longer. Please allow up to 10 working days to receive an order. Tracking numbers will be provided on your shipping confirmation email and these can be used to track your order with Australia Post.
3. International orders are delivered via Australia Post and usually take between 5 and 15 working days. Please allow up to 31 working days. We have an express option available for most countries - please contact us for an estimate on how long this service will take to your location.
4. For international orders, you may incur duties or tax in your country of residence. We are not responsible for those fees and these will be payable by you.
5. Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect.
6. We use only reputable delivery companies, however, we do not accept any liability for delayed delivery caused by any third party.
7. Missing or non delivered parcels need to be reported to us within 30 days within Australia and 60 days internationally.